Tag Archives: service

CUSTOMER SERVICE DONE RIGHT

How do you provide world-class customer service that satisfies your customer base? One way is by establishing a standard of behavior as it affects your customers. Why is it so difficult to put yourself in the shoes of a customer … Continue reading

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WHEN TO SAY “NO” TO A CUSTOMER

The customer is always right, right? Wrong. But they are vital to the survival of your business.  If a customer believes that they are correct, guess what? They are.  Perception becomes reality. There’s an old saying, “All money ain’t good … Continue reading

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