Tag Archives: customer

CUSTOMER SERVICE DONE RIGHT

How do you provide world-class customer service that satisfies your customer base? One way is by establishing a standard of behavior as it affects your customers. Why is it so difficult to put yourself in the shoes of a customer … Continue reading

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WHEN TO SAY “NO” TO A CUSTOMER

The customer is always right, right? Wrong. But they are vital to the survival of your business.  If a customer believes that they are correct, guess what? They are.  Perception becomes reality. There’s an old saying, “All money ain’t good … Continue reading

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The Credit Application…the #1 Tool in your toolkit

Your customer is requesting an extension of credit from you.  In order to grant credit your company needs certain information. Different organizations require different information in order to feel comfortable. How does your company view your credit application? Is it … Continue reading

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Pardon me, Mr. Customer, but can I trouble you for your financial statements?

Many customers labor under the misconception that providing financial statements is something to be done at their convenience.  I totally understand the desire to keep private financial information close to the vest. But there usually comes a time in the … Continue reading

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Tips for Successful Commercial Collection Letters

In any business, cash is king. Accounts receivables are at the top of the cash flow concerns of most business owners. Crafting effective collection letters is a key skill that can ensure that your customers pay in a timely manner. … Continue reading

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What Lunch At a Chinese Restaurant Taught Me About Establishing Customer Expectations

My first job after graduating from college was near a pretty popular Chinese restaurant. Many is the time that I’d join my co-workers there for lunch. The food was pretty good and we all enjoyed going there.  I’d probably been … Continue reading

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