Tag Archives: business

CUSTOMER SERVICE DONE RIGHT

How do you provide world-class customer service that satisfies your customer base? One way is by establishing a standard of behavior as it affects your customers. Why is it so difficult to put yourself in the shoes of a customer … Continue reading

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WHEN THE ECONOMY GOES SOUR DOES YOUR COMPANY BECOME LESS RISK AVERSE?

I remember my manager coming to me and saying our CFO wants to loosen our credit guidelines a bit in order to increase sales. That always concerned me but I knew the reasoning was sound.  It certainly worked and I … Continue reading

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Successful Collections Are Limited By Your Negotiation Skills

Negotiations are a dialogue between two or more people or parties, intended to reach an understanding or resolve differences.  Many times the goal of a negotiation is to reach a compromise.  You (or your company) want something that is in direct … Continue reading

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What Lunch At a Chinese Restaurant Taught Me About Establishing Customer Expectations

My first job after graduating from college was near a pretty popular Chinese restaurant. Many is the time that I’d join my co-workers there for lunch. The food was pretty good and we all enjoyed going there.  I’d probably been … Continue reading

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