Category Archives: Personal

Observations and experiences that have helped shape me.

SMART WAYS YOU CAN DE-STRESS AT WORK

Stress can be a killer.  We all realize that.  We also realize that some stress in our lives is absolutely essential.  The workaday world can swallow you up sometimes.  Our day to day lives at work are almost consumed by … Continue reading

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CUSTOMER SERVICE DONE RIGHT

How do you provide world-class customer service that satisfies your customer base? One way is by establishing a standard of behavior as it affects your customers. Why is it so difficult to put yourself in the shoes of a customer … Continue reading

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CREATING AND BUILDING GREAT COMPANY CULTURE

What is company culture? How would you define it? Are you able to recognize it while you’re in it? Every company says the right things when asked to define its’ culture but as the old saying goes, “The proof is … Continue reading

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RULES THAT I ALWAYS (AT LEAST TRY TO) LIVE BY

What are your “codes of conduct?” You know, those reference points that we use to guide us through life’s tough decisions. I thought that in this post I’d share several of mine. It’s not that I have any sort of … Continue reading

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What Lunch At a Chinese Restaurant Taught Me About Establishing Customer Expectations

My first job after graduating from college was near a pretty popular Chinese restaurant. Many is the time that I’d join my co-workers there for lunch. The food was pretty good and we all enjoyed going there.  I’d probably been … Continue reading

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What You Can Learn From Your Failures

It has often been said that success leaves clues. This is true. But it’s also true that failure can teach some valuable lessons as well. Think about what every kid goes through in learning to ride a bicycle…or learning to … Continue reading

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Six Habits of Real Critical Thinkers

“Critical thinking is a desire to seek, patience to doubt, fondness to meditate, slowness to assert, readiness to consider, carefulness to dispose and set in order; and hatred for every kind of imposture.”             -Francis Bacon (1605) What is Critical … Continue reading

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WE’RE NUMBER ONE… AREN’T WE?

Throughout the years I’m sure you’ve seen or heard an American citizen state that, “America is the greatest country in the world” or “We’re Number one” in referencing the United States.  When I hear people speak in such a manner … Continue reading

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ON THE RUN…FROM JURY DUTY?

I was driving home on the freeway the other day when I heard this story on the radio about the crazy scheme a woman (Susan Cole) had in order to avoid jury duty.  It turns out that this woman not … Continue reading

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LESSONS I’VE LEARNED FROM MY ORGANIZATIONAL MEMBERSHIPS

I’m currently a member of several professional networking groups.  One of them is a thriving community outreach organization with established professional relationships throughout the greater Bay Area.  It has been in existence for about 10 years. Another organization has been … Continue reading

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