Monthly Archives: July 2012

DECISION MAKING AT 80 MPH!

Every weekday I commute 1 hour both to and from work. I swear it’s practically like taking your life in your own hands. I don’t know if folks are in a hurry to get to work or if they are … Continue reading

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WHEN TO SAY “NO” TO A CUSTOMER

The customer is always right, right? Wrong. But they are vital to the survival of your business.  If a customer believes that they are correct, guess what? They are.  Perception becomes reality. There’s an old saying, “All money ain’t good … Continue reading

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WHEN THE ECONOMY GOES SOUR DOES YOUR COMPANY BECOME LESS RISK AVERSE?

I remember my manager coming to me and saying our CFO wants to loosen our credit guidelines a bit in order to increase sales. That always concerned me but I knew the reasoning was sound.  It certainly worked and I … Continue reading

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Successful Collections Are Limited By Your Negotiation Skills

Negotiations are a dialogue between two or more people or parties, intended to reach an understanding or resolve differences.  Many times the goal of a negotiation is to reach a compromise.  You (or your company) want something that is in direct … Continue reading

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